Privacy Policy

The Narastay team and community is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Personal information

We may collect personal information, including but not limited to:

    • Name
    • Contact information (email address, phone number, mailing address)
    • Payment information (credit card details, billing information)
    • Government-issued identification (passport, driver’s license)
    • Information about your stay and preferences
    • Feedback and reviews

We collect this information when you book a stay, contact us, or interact with our website.

Non-Personal information

We also collect non-personal information, including:

    • Browser information
    • Operating system information
    • IP address
    • Cookies and similar technologies
    • Website usage statistics

How we use your information

We use your personal information for the following purposes:

    • To process and confirm your reservations
    • To provide customer support and respond to inquiries
    • To improve our services and tailor them to your preferences
    • To send you promotional materials and updates, if you’ve opted in
    • To comply with legal obligations

We use non-personal information for website analytics and to enhance user experience.

How we protect your information

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Disclosure of your information

We may disclose your personal information to:

  • Service providers who assist with our operations (e.g., payment processing, customer support)
  • Legal authorities when required by law
  • Business partners and affiliates, but only with your consent

Your choices

You can:

    • Access, review, and update your personal information
    • Opt out of promotional communications
    • Disable cookies in your browser
    • Delete your account (if applicable)

Third-Party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please read their privacy policies.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Please review this page periodically for changes. If we make significant changes, we will notify you via email or through our website.